 |
 |
 |
      |
|
 |
| Home |
Hotique FAQ's
---Contents----
1. Getting Started
LOGIN DETAILS
What is my username and password? 2. Managing your listing i. UPDATING HOTEL RATES How can I update my rates?
ii. SEASONAL RATES
How should I display seasonal rates?
iii. NO AVAILABILITY
How do I display that there is no availability
iv. UPDATING HOTEL PHOTOS
How can I update my hotel photos?
3. Managing your bookings i. RECEIVING & MANAGING BOOKINGS What do I do when I receive a booking? How can I keep track of bookings from Hotique? How much commission do I owe to Hotique? 4. Marketing & Promotion i. POSITION ON THE SITEHow can I improve my position on the web site?
How can I be no.1 on the search results?
ii. BECOME A FEATURED HOTEL
How can I become a Featured Hotel?
iii.REVIEWS
How can I get a "Review" for my hotel?
----The FAQs----
1. Getting Started ----------------
LOGIN DETAILS
What is my username and password?
The password was sent to you in your welcome email. If you have lost or mislaid it, please contact Hotique. 2. Managing your listing----------------
i. UPDATING HOTEL RATES
How can I update my rates?
- Login
Login to the partner login area here: http://www.hotique.com/partner_login.html
Enter your username and password (see "What is my username and password" if you cannot find this)
- Hotel Details, Edit
Click on the "Hotel Details" menu on the navigation.
On the right of your hotel are 3 buttons: View | Edit | Photos Click "Edit" to update the Hotel Details.
- Update Rates Fields
Update the required fields - eg "Rates" and "Rates Info" then press "Update" at the bottom of the page when you are finished.
- Amend if required
The new information will be sent to the Hotique review team who will put the updated information online as soon as it has been reviewed.
If you make a mistake or wish to edit the information, you edit the information as many times as you wish.
ii. SEASONAL RATES
How should I display seasonal rates?
The rates field has 2 parts: Description & Rate
In the description enter the room name/ room type and the month or season it applies to:
Tip: The more specific the rates are, the higher the conversion rate is likely to be - as 1) the customer has to choose a specific rate when enquiring and 2) the customer will receive the rate they were expecting.
Example:
Junior Suite - August ; 300
Exec.Suite - Jul / Aug ; 240
Exec. Dbl - Jun-Sept; ; 200
Exec. Dbl - Winter ; 150
Exec. Dbl - Autumn ; 120
In the "Rates Info" field you can put further details so the customer can determine the exact cost. Also explain any unusual abbreviations.
Example: Rates Info Field
Winter is from 1st December - 31st March;
Autumn is from 1st October - 1st December Sea View Rooms - £10 pp/pn
Extra Bed: £50 per night
iii. NO AVAILABILITY
How do I display that there is no availability?
If there are specific dates when you have no availability, please note this in the "Rates Info" Field.
Example II: Rates Info Field
No Availability
There is no availability on the following dates:
Jun: 28th, 29th
August 15th - 21st
iv. UPDATING HOTEL PHOTOS
How can I update my hotel photos?
- Login
Login to the partner login area here: http://www.hotique.com/partner_login.html
Enter your username and password (see "What is my username and password" if you cannot find this)
- Hotel Details, Photos
Click on the "Hotel Details" menu on the navigation. On the right of your hotel are 3 buttons: View | Edit | Photos
Click "Photos" to update the Hotel Photos. Follow the on-screen instructions. Please ensure that you have optimised images (eg less than 40k) before uploading the images.
3. Managing your bookings-----------
i. RECEIVING & MANAGING BOOKINGS
What do I do when I receive a booking?
When you receive a booking from Hotique, you should contact the customer via email or phone to confirm availability and prices ( If there is no availability, please also inform the customer)
Booking Management - Confirming & Declining Bookings
How can I keep track of bookings from Hotique? Login to the Partner Area, using your username and password and click on “Enquiries”. Here you will find a list of all the provisional booking enquiries and you should note whether the bookings were confirmed or declined. Each booking should be either confirmed or declined: - The booking went ahead - Confirming a booking If the customer decides to go ahead with the booking, you should log in to the Hotique Partner Area and then click on “Confirm” to the right of the booking. The next step is to complete the dates and the rate per night applicable for that stay. Once the details are entered, press the “Confirm” button again. The booking has now been confirmed. - The customer did not go ahead - Declining a bookingIf the customer booking enquiry has not gone ahead, then click on “Decline” and fill in the reason, (this helps Hotique to provide you with more relevant bookings) and click the “Submit” button. Confirm or DeclineThis must be done for every booking that is received to ensure that booking records are kept up to date. Please note that once a customer submits a booking, it is listed as a “Provisional Booking” and therefore all Provisional Bookings must be either Confirmed or Declined.ii. COMMISSIONS DUE How much commission do I owe to Hotique? Hotique will send you an invoice via email for each booking that goes ahead, with details of the customer, booking reference, booking value and commission due. Notes on commission: § As a partner, you must pay Hotique commission on each booking that is fulfilled, as a result of a referral from Hotique. Commission is due on the total cost of the booking, and must be paid within 14 days of the end of the calendar month. Interest will be charged on late payments at 2% per month. § Partners that achieve low conversion rates may be withdrawn from the Hotique partner program. 4. Marketing & Promotion-----------
i. YOUR POSITION ON THE SITE
How can I improve my position on the web site?
Make sure that your Enquiries are up to date in the Booking Management area, and you have confirmed all bookings that went ahead. Your position on the site is related to the confirmed bookings that you have registered.
How can I be no.1 on the search results?
Hotique will soon be launching a feature where Hotels can gain extra exposure by with a 123 listing - which guarantees your hotel will appear in the top positions on the search results - contact Hotique for further details. ii. BECOME A FEATURED HOTEL
How can I become a Featured Hotel? This is open to all Hotique partners who are listed on the web site - please contact Hotique for further details. iii. REVIEWS
How can I get a "Review" for my hotel?
Please contact Hotique to arrange for a review of your hotel. ------ |
|
